FAQ

1. What products does Soppia sell?

We are a multi-category online store offering fashion, lifestyle, home essentials, electronics, beauty, baby items, pet supplies, and much more — all in one place.

2. Do you ship worldwide?

Currently, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time.

3. How much does shipping cost?

Shipping is 100% free across all U.S. states. There are no hidden charges based on weight or destination.

4. How long does delivery take?

Standard delivery usually takes 7–12 business days (Monday to Friday). Please note that weekends and public holidays are not included. Remote areas may take slightly longer.

5. How can I track my order?

Once your order ships, you will receive a tracking number by email. You can track your shipment on the carrier’s website (USPS, UPS, FedEx, etc.).

6. Can I cancel or change my order?

Yes, you can request a cancellation or change before your order goes into processing. Once processing begins, we may not be able to make changes. Please contact us immediately at info@soppia.com

7. What if my package is lost or damaged?

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date with your order number and photos (if applicable). We will issue a replacement or a full refund after verification.

8. Do you accept returns or exchanges?

Yes, we have a hassle-free return policy. Please check our Return Policy page for detailed instructions.

9. What payment methods do you accept?

We accept:

Visa, MasterCard, American Express, Discover
Shop Pay, Google Pay, Apple Pay
PayPal and other secure local options

All payments are protected with 256-bit SSL encryption for maximum security.

10. Is my personal information safe?

Yes ✅. We take your privacy seriously. Your information is protected under our Privacy Policy, and we never sell personal data. You also have the right to opt out of any data sharing.

11. How do I contact customer support?

You can reach us anytime:

📧Email: info@soppia.com
📞Phone: +1 (202) 794-6897
🏢 Address: 280 Highgrove Drive, Covington, GA 30016, USA

FAQ